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July-August 2019

Volume 3, Issue 4 (July-August 2019)

  • The Effect of Transformational Leadership Style and Work Motivation on Job Satisfaction and Employee’s Performance of Aceh Education Agency
    Original Research Article
    Country Indonesia
  • Pages 01-08
  • M. Ikhsan S || Muhammad Adam || Faisal
  • Abstract | pdf Pdf
  • The study aims to determine the effect of transformational leadership style and work motivation on job satisfaction as well as its impact on employee’s performance of Aceh Education Agency. The samples are 206 employees of the institution which is selected through proportional sampling methods of job department. The data collected by questionnaire and then the data is analyzed by statistical means of structural equation model (SEM). The study found that transformational leadership style and work motivation have a positive and significant effect on job satisfaction and employee’s performance.


  • Impact of Operational Excellence on Organisational Performance: A Case Study of First National Bank Zambia
    Original Research Article
    Country Zambia
  • Pages 09-22
  • Timothy Laban Chipwatanga || Benjamin Kaira
  • Abstract | pdf Pdf
  • Operational excellence and innovation have been found to be key factors for proper performance and growth of an organization. This study looked at the performance of the operational model at First National Bank – Zambia (FNBZ) and how the operations model impacted on the performance of the bank. The aim of the research was to create an innovative strategic operational excellence framework that will enable, based on defined organisational performance dimensions, to be applied in order to improve and sustain organisational performance. The model used in this study was developed from existing literature on organizational diagnostic models and from a broad literature that identified the factors influencing the performance of an organization based on operations. The results of this study also provide key information on the relationship between the performance measurement process and organizational performance and uncovers the close relation between operational excellence and innovation both key to strategy development and management. The specific objectives of the study included describing the dominant characteristics of the operations; establishing the barriers of implementing a strategic operational excellence model; and evaluating the impact of the current operations model on organization performance at FNBZ. The research process followed a pragmatic philosophical approach and was informed by a cross-sectional case study. A mixed-method research design was applied. The study population included employees as well as customers of the bank with random sampling of 32 customers and 100 employees and purposive sampling of targeted employees for interview sessions.


  • Effect of Organizational Commitment, Job Satisfaction and Work Insecurity on Turnover Intention and Its Impact on the Organizational Performance of Bank Aceh Syariah
    Original Research Article
    Country Indonesia
  • Pages 23-32
  • Fiqih Rahasta Hariyonyoto || Said Musnadi || M. Shabri Abd. Majid
  • Abstract | pdf Pdf
  • The main purpose of the research study is to analyze the effect of organizational commitment, job satisfaction and work insecurity as well as their impact on the performance of Bank Aceh Syariah. The samples of the research are 209 employees which are selected with survey methods. Data was collected by using questionnaire, and then the data was analyzed with statistical methods of structural equation model (SEM). The study found that the organizational commitment and job satisfaction have a negative effect on turnover intention, but positive effect on the performance of Bank Aceh Syariah. The work insecurity has a positive effect on turnover intention, but negatif effect on the performance of the bank.


  • Determining Factors for Staple Food Products Prices in Indonesia Traditional Markets
    Original Research Article
    Country Indonesia
  • Pages 33-41
  • Francisca Hermawan || Clara HerlinaKarjo || Bertha Napitupulu
  • Abstract | pdf Pdf
  • Traditional markets in Indonesia were created so that people from all walks of life can fulfill their needs, especially staple food products, without having to spend a lot of money. However, the prices of food products in different markets vary depending on the consumers of the particular market. The aims of this article were to compare the price difference of staple food products in several traditional markets and to find out the factors that cause the price difference. The data were collected by carrying out a survey to five traditional markets around Jakarta regarding the prices of ten staple food products. The data were analyzed quantitatively using statistical calculation ANOVA from SPSS version 22, and also qualitatively to discuss several factors underlying the price differences. Results revealed that price differences of staple food products were not only caused by market location, but other factors such as pricing strategy and consumer specification. This research implied that traditional markets were still chosen by Indonesian consumers to fulfill their needs because of the competitive price.


  • Discrepancies of the Medical, Social and Biopsychosocial Models of Disability; A Comprehensive Theoretical Framework
    Original Research Article
    Country Cyprus
  • Pages 42-54
  • Andreas Petasis
  • Abstract | pdf Pdf
  • Various models of disability aim at providing a description and a conceptual framework for explaining what disability is and how disabled people experience disability. These models had also provided information and facts through time, so society to develop those laws and regulations to positively affect the lives of disabled people. Although a range of models attempted to provide an understanding of disabilities, the prevailing and most commonly used and applied models are the medical, the social model, and the biopsychosocial model of disability. The presented theoretical framework aims at incorporating knowledge and findings on the medical model, the social model, and the biopsychosocial model of disability thus to allow readers to conceptualize in the context of disability.


  • Inspecting the Impact of Quality of Working Life on Work Engagement: A Comparative Study between Turkey and Bangladesh
    Original Research Article
    Country Bangladesh
  • Pages 55-60
  • Dr. Mohammad Rahim Uddin
  • Abstract | pdf Pdf
  • The concept of work life quality (WLQ) and work engagement has become a major focus of academic institutions in developing and underdeveloped countries. Good WLQ ensures high work engagement that eventually helps to attain organizational goals by ensuring efficient employee performances. Universities in Turkey and Bangladesh are playing crucial role in reshaping the society by Offering in-depth research generated information, and it is expected to have a substantial role of WLQ in exploring the potentials of academicians and administrative staffs of universities. The study therefore aims to examine the WLQ based on some selected attributes as employee job satisfaction, working benefits, service condition and attitude of employee. After measuring the attributes of WLQ, the study examines the association of WLQ with the employee’s work engagement employing ordinary least square method. Work engagement, job satisfaction, Work benefits, Service condition, and employee attitude are found as major components that shape the quality of work life in the selected are for the study. After testing the required data the study had found that all the components of WLQ had significant role in employee work engagement with the academic organization for both Bangladesh and Turkey. But the intensity of the impact of the different components is found different the two countries. Service conditions in the universities of Bangladesh had great contribution in employee work engagement. In contrast to that, job satisfaction had found playing major role in employee work engagement in Turkey. Findings of the present study will add value in the existing literature of work lie quality and employee engagement. The academic institution is expected to engage the academic staff more positively applying the information generated from the study.


  • Cultural Issues in Communication Technology an Egyptian Perspective
    Original Research Article
    Country Egypt
  • Pages 61-72
  • Dr. Amany I. Shahin
  • Abstract | pdf Pdf
  • The purpose of this paper is to investigate the impact of communication technology on culture. The study aims to identify them in the Egyptian environment, and to highlight the main factors influencing the Egyptian students. Data were collected through a questionnaire survey from 280 Egyptian students from different age groups. Hypotheses were tested and analyzed by means of a regressions analysis. This study extends current research by investing communication technology among Egyptian students in the Egyptian environment. This clarifies how Egyptian culture has been affected. Power distance and uncertainty avoidance as dimensions of culture were investigated. Findings of this study were interesting and give a guide to managerial policy makers.


  • Analysis of Fraud Triangle, Fraud Diamond and Fraud Pentagon Theory to Detecting Corporate Fraud in Indonesia
    Original Research Article
    Country Indonesia.
  • Pages 73-78
  • Christian, N. || Basri, Y. Z. || Arafah, W.
  • Abstract | pdf Pdf
  • The purpose of this study is to analyze empirically by using secondary data on the possibility of corporate fraud by using various fraud theory approach. The research model in this study was tested using the ordinary least square (OLS) analysis method. A total of 310 company data were collected which consisted of financial data and other supporting data published by companies listed on the Indonesia Stock Exchange in the range of 2012 to 2017. This study provides empirical evidence that all the variant of fraud theory (fraud triangle theory, fraud diamond theory and fraud pentagon theory) can be investigated for its significant effect on corporate fraud by only using secondary data that are available and freely accessed by the public. The empirically tested research model in this study can provide a comprehensive understanding of practitioners, academics, government agencies and the general public in analyzing the topic of corporate fraud.


  • Review of the Plan for Integrating Big Data Analytics Program for the Electronic Marketing System and Customer Relationship Management: A Case Study XYZ Institution
    Original Research Article
    Country Indonesia.
  • Pages 79-87
  • Idha Sudianto
  • Abstract | pdf Pdf
  • This research aims to explore business processes and what the factors have major influence on electronic marketing and CRM systems? Which data needs to be analyzed and integrated in the system, and how to do that? How effective of integration the electronic marketing and CRM with big data enabled to support Marketing and Customer Relation operations. Research based on case studies at XYZ Organization: International Language Education Service in Surabaya. Research is studying secondary data which is supported by qualitative research methods. Using purposive sampling technique with observation and interviewing several respondents who need the system integration. The documentation of interview is coded to keep confidentiality of the informant. Method of extending participation, triangulation of data sources, discussions and the adequacy of the theory are uses to validate data. Miles and Huberman models is uses to do analysis the data interview. Results of the research are expected to become a holistic approach to fully integrate the Big Data Analytics program with electronic marketing and CRM systems.


  • The Mediating Effect of Job Security on Career Management Practices and Administrative Staff Job Satisfaction in Chartered Public Universities in Kenya
    Original Research Article
    Country Kenya
  • Pages 88-100
  • Josephine Jepkorir Inyangala || Prof. Fred.K. Keraro || Dr. Simon Kipchumba
  • Abstract | pdf Pdf
  • The study sought to establish the mediating effect of job security on career management practices and administrative staff job satisfactionin chartered public universities in Kenya. The study adopted correlational survey research design. The target population comprised 2,355 administrative staff in chartered public universities in Kenya. Purposive sampling technique was used to select ten (10) fully-fledged chartered public universities. Proportionate random sampling technique was used to select 370 administrative staff. Data was collected using three questionnaires, namely; University Administrative Staff Questionnaires (UASQ).The questionnaires were pilot tested to ascertain its content, construct and face validity before use.Reliability of instruments was estimated using Cronbach’s Alpha Coefficient for internal consistency. Reliability coefficient of 0.944 was yielded.Data was analyzed with the aid of Statistical Package for Social Sciences (SPSS). Descriptive statistics were used to describethe profile of respondents and study variables. Multiple regressions were used to test hypotheses at a significance level of alpha (α) equal to 0.05. The findings indicate that, job security partially mediate the relationship between career management practices and administrative staff job satisfaction. Further, the study demonstrated the effect of job security and this provides new insights on the role of job security in enhancing job satisfaction.It is recommended that chartered public universities to embrace job security and integrate with career management practices and human resource functionstoenhance job satisfaction.


  • What is the Intelligence Level Can Increase Employee Performance PT. PLN?
    Original Research Article
    Country Indonesia
  • Pages 101-107
  • Suprapto || Priyono || Sri Kaidah
  • Abstract | pdf Pdf
  • In the business world, companies need high performance. Performance is the result or overall success rate of a person over a period of time in carrying out tasks compared to various possibilities, such as predetermined standards of work, targets, or criteria. The purpose of the study was to analyze the influence of intellectual intelligence, emotional intelligence, and spiritual intelligence on employee performance. The population in this study were 63 employees of PT PLN (Persero). This study uses quantitative associative, with data analysis used is multiple linear regression analysis. The results showed that both intellectual intelligence, emotional intelligence, and spiritual intelligence had a positive and significant effect on employee performance. Intellectual intelligence has the greatest influence on employee performance, followed by spiritual intelligence and emotional intelligence. Intellectual intelligence, emotional intelligence and spiritual intelligence together have an effect of 52.4% on employee performance, and the remaining 47.6% is influenced by other factors not explained in this study.


  • Airport enterprises management performance evaluation towards innovation and sustainable development
    Original Research Article
    Country Greece
  • Pages 108-114
  • Maria F. SARTZETAKI
  • Abstract | pdf Pdf
  • Airport enterprise innovation performance is a crucial issue that planners, decision makers and managers should focus in order to drive the airport enterprise performance towards sustainable development. The strategic infrastructure needs, and investments need to include improvements across all major factors that affect the innovation dimension of sustainable development. Key objective of the paper is to highlight the challenges in airport enterprise management towards sustainable development in terms of innovation improvement. A performance evaluation towards innovation and sustainable development framework is adopted and a case study application highlights the crucial role of airport enterprise management performance innovation dimension towards sustainable development. Conventional wisdom is to stimulate the interest on topic and promote a framework addressing to evaluate airport enterprise management performance towards innovation and sustainable development.


  • Cash Management and Financial Performance of Business Firms in Northern Uganda a Case of Lira District
    Original Research Article
    Country Uganda
  • Pages 115-125
  • Dr. Marus Eton || Gilbert Uwonda || Fabian Mwosi || Dr. Bernard Patrick Ogwel || Dennis Obote
  • Abstract | pdf Pdf
  • The study sought to establish the effect of cash management on financial performance of business entities in Lira district. A cross sectional study design was adopted and data was collected by use of structured and closed ended questionnaire. Business owners who took part in the study confirmed high abilities in managing cash receivable, holding inventories and properly generating sufficient cash for meeting immediate obligations. However, the study found that the aforementioned practices were not sustainable with time due to incompetence in forecasting receipts and payments. This led to a conclusion that cash management has an insignificant effect on financial performance. The study recommended that Business associations like Uganda Chamber of Commerce, Uganda Manufacturers Association, in addition to Ministry of Trade and Commerce should consider providing trainings on cash management to existing and upcoming entrepreneurs to support them in developing cash management and other necessary business skills. There is also need for business owners to consider hiring business experts who can use different statistical models to forecast business performance.


  • A Study of Overconfidence Behavior Patterns Based on Risk Game Theory Perspective
    Original Research Article
    Country China
  • Pages 126-136
  • Wu Cheng-Chung || Xu Zhongrong || Huang Chih-Chiang
  • Abstract | pdf Pdf
  • Behavioral finance is a relatively new field in finance theory. In economic downturns, people might make more effort on their own wealth management. People always want to be rich with speculation instead of working hard so gambling is the easiest way to get rich. However, gambling is still developing and becomes legalized. We also found that people really like gambling activities, such as lottery, sport lottery, mahjong etc. Through the wide variety of gambling activities, we might find out some specific human behaviors which will affect individual's decision-making, even the investment decision-making. These behaviors may bring good or bad results. Overconfidence always make people disregard the risk factors when making a decision. Few people will consider the long term effect of that behaviors. Hence, the results would be difficult to expect. This research focused on gambling to define the effects when risk enthusiasts were in an overconfidence/underconfidence status. Under the same circumstance, we can compare the difference between overconfidence status or underconfidence status in order to analyze the procedures of decision-making.


  • Determinant of Organization Effectiveness: Study in Government Organization of Pidie Jaya
    Original Research Article
    Country Indonesia
  • Pages 137-144
  • Irfan Jafri || Iskandarsyah || T. Meldi Kesuma
  • Abstract | pdf Pdf
  • This study aims to test the effect of employee engagement and organization trust on organization citizenship behaviour and its impact on organization Effectiveness. The object of this research is the government organization of Pidie Jaya with Echelon IV Officers as a respondent. The number of sample is determined by using proportional sampling technique and Slovin equation, and it provides 171 respondents. Data is analyzed using the path analysis with the SPSS program assistance. The findings describes that employee engagement, organization trust, organization citizenship behaviour and organization Effectiveness have been going well. For the verification test of direct effect provides: employee engagement effects organization citizenship behaviour; organization trust effects organization citizenship behaviour significantly; employee engagement effects organization Effectiveness significantly; organization trust effects organization effectiveness significantly, and; organization citizenship behaviour effects organization Effectiveness significantly. These all findings prove that the previous theories are still applicable, and these also apply in Government organization of Pidie Jaya District. The originality of this research is in its novelty in term of the object, time, and statistic approach. This result contributes to academic and research area in order to develop the next model and method. For the practical, this has verified that the variables in this research need more attention from the managers especially in organization related.


  • Human Capital Development Determinant in Strategy Implementation and Performance of the Airline Industry in Kenya: A Mediating Role of Liberalization
    Original Research Article
    Country KENYA
  • Pages 145-151
  • Enos Bernabas Anene || Prof Margaret Oloko || Prof George Orwa
  • Abstract | pdf Pdf
  • This study aimed at establishing determinant of strategy implementation on the organization performance of airlines industry in Kenya moderated by liberalization policy. The study intended to establish the extent to which human capital development determine performance of Kenya airline industry. Systematic random sampling was used to select the managers who participated in this study who formed the unit of observation. In each airline selected, a selfadministered questionnaire was then used to collect data from 200 respondents who were managers of the airlines. Data was analyzed and presented through descriptive statistics that is; mean scores, variances, standard deviation probit regression and inferential statistics namely; correlation and regression results were used to present the data, while bivariate correlations and regression results were also used to test the hypotheses. The study established that be concluded that the relationship between human capital development andstrategy implementation and is positively effective in the airlines industry.


  • The Mediating Effect of Liberalization between Organization Structure in Strategy Implementation and Performance of Airline Industry in Kenya
    Original Research Article
    Country KENYA
  • Pages 152-158
  • Enos Bernabas Anene || Prof Margaret Oloko || Prof George Orwa
  • Abstract | pdf Pdf
  • This study aimed at establishing determinants of strategy implementation on the organization performance of airlines industry in Kenya moderated by liberalization policy. The study intended to establish the extent to which organization structure determine performance of kenya airline industry. Systematic random sampling was used to select the managers who participated in this study who formed the unit of observation. In each airline selected, a self-administered questionnaire was then used to collect data from 200 respondents who were managers of the airlines. Data was analyzed and presented through descriptive statistics that is; mean scores, variances, standard deviation probit regression and inferential statistics namely; correlation and regression results were used to present the data, while bivariate correlations and regression results were also used to test the hypotheses. The study established that be concluded that the relationship between organization structure and strategy implementation and is negatively effective in the airlines industry.


  • Determinant of Employee Turnover Intention in Government Organization: Study in Aceh Women Empowerment and Children Protection Board
    Original Research Article
    Country Indonesia
  • Pages 159-167
  • Nana Nosra || Hafasnuddin || T. Meldi Kesuma
  • Abstract | pdf Pdf
  • This study is to determine the effect of talent management and global mindset on organization commitment and its impact on turnover intention. The object is the Aceh Women Empowerment and Children Protection Board (BP3A), as a Government organization in province level, which is located inorganizational commitmentg technique used in this study is the "census" method so that the sample is as much as 146 respondents. To test and analyze the data, the Patial Least Square (PLS) is used. The result shows that: talent management has a significant effect on organization commitment; talent management has a significant and negative effect on turnover intention; global mindset has a significant and positive effect on the organization commitment; global mindset has a significant and negative effect on turnover intention, and; organization commitment does not have a significant effect on the turnover intention. Especially for the talent management that has a significant effect on turnover intention, and also for the global mindset that has a significant effect on turnover intention, these both have a negative effect. This verification research integrates the causalities among variable based on the previous theories, and verify it to be new premise. This is verified by PLS technique with research model developed, new time and new object. The limitation lies in the number of variables and object. The result contributes to science development and this can update the causality theories to be a base for further researcher to develop new models. This is also as a reference for the practical managers to pay more attention related to the variables, to develop the right policies in their organization.


  • Organization Commitment as a Mediation to Impact Organization Performance: Study in Government of Aceh Jaya
    Original Research Article
    Country Indonesia
  • Pages 168-174
  • Isnedi Arianta || Nasir || Faisal
  • Abstract | pdf Pdf
  • The aims of this study to look at the relationship of learning organization, leadership style and organization culture on organization commitment and its impact on organization performance. The research is conducted at the government of Aceh Jaya as a district government organization. The population is all employees of the Government of Aceh Jaya, as many as 192 employees. The sampling techniques uses a census method, that takes the whole population as a sample. The result shows that learning organization, leadership style, organization culture, and organization commitment effect organization performance significantly ; learning organization, leadership style, and organization culture effect organization commitment significantly; learning organization effects organization performance through organization commitment significantly; leadership style effects organization performance through organization commitment significantly, and; organization culture effects organization performance through organization commitment significantly. For these three indirect effect, organization commitment is proved as a partial mediation variable. This research model is a development of the previous model, and uses SEM as new approach method for testing. This research implies for both academic of practical persons. For academic, these findings contribute to other researchers to establish their new research models or develop from this one. For pratical, this can be a reference for managers to pay more attention related to the variables and relations among them, especially in responding the organization commitment in their organizations. The limitation lies on its number of object, and the amount of the variable.