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Volume 7, Issue 4 (july-August 2023)


  • The Effects of Sports Sponsorship on Buying Response For Jordanian Fans
    Original Research Article
    Country Saudi Arabia
  • Pages 01-12
  • Iyad A. Al-Nsour || Raed A. Athaydi || Mohammad J. Al Tamim
  • Abstract | pdf Pdf
  • This study aims to investigate the effect of sports sponsorship activities on the buying behavior of sports audiences, in addition to determining the statistical differences in the level of sports sponsorship activities and the buying response according to some organizational and demographics. The research population consists of Jordanian sports audiences who live in Amman city. The Convenience sampling technique is used. The researcher selects the respondents from coffee shops, cafes, famous malls in Amman, and social media users. The recommended sample size is 385. The unit of analysis is the Jordanian who attended and watched the sports activities for up to 19 years living in Amman. The study concludes that sports sponsorship activities strongly positively affected the buying response "ATR" of the sports audience. It is found statistically significant differences in the awareness tend to males and B. A degree holder. It is also found that the age between 42-46 is the most experienced, but it is found that there are no differences between the sports audience segments in the repeated purchase stage. Finally, it is a statistically significant difference in sponsorship activities and tends to the telecom companies in Jordan. The study presents a set of recommendations that enhance using the sponsorship in the local sports market.


    • Strategic Literature Review of Green Supply Chain Management and Organizational Performance of Pakistani SMEs
      Original Research Article
      Country Malaysia
    • Pages 24-41
    • Sidra Shahzadi || Siti Aida Samikon || Yusra Shahzadi
    • Abstract | pdf Pdf
    • The primary aim of this quantitative study was to test the impact of the Green Supply Chain Management on Organizational Performance of Pakistani SMEs. In order to achieve the goals of the study, literature review has been done; At the end of the report, references are given in chorological order to ensure the citations were backed by relevant studies. The results of this study confirm the contribution of Green Supply Chain Integration have impact on organizational performance. The results show that the adoption of green supply chain management has successfully promoted the relationship with organizational performance. Future study may employ other methodologies to evaluate and confirm the currently presented casual links. These methodologies can include structural equation modelling and enhanced monitoring of supply chain management as well facilitating to their success can be resulted from the continued research in this area, as well as application of the model to different enterprises and situations.


    • E-tourism in Algeria: New Digital Marketing Strategy
      Original Research Article
      Country Algeria
    • Pages 24-41
    • BOURI NASSIMA || DEHAMNA INSAF
    • Abstract | pdf Pdf
    • Tourism has become an important economic and social sector, contributing substantially to national income and employment in countries with tourist attractions. In an era of globalization and fierce competition, meeting customer needs and quality standards requires the adoption of information and communication technologies (ICT). By adopting ICT solutions, particularly in the area of marketing, tourism stakeholders can respond effectively to market demands, improve the consumer experience and gain a competitive advantage. In addition, this research focuses on understanding the behavior of tourists and their use of technological tools. Moreover, the government needs to diversify their economies and shift focus from the energy sector towards sustainable industries, as it will contribute to long-term economic stability and reduce dependence on a single sector.


    • Self-Esteem, Job Satisfaction and Performance as Drivers Of Employee Engagement in the Context of Pharmaceutical Companiesduring Covid-19 Pandemic
      Original Research Article
      Country Philippines
    • Pages 42-57
    • Jeanne G. Acosta || Stilo Floyd P. Schneider
    • Abstract | pdf Pdf
    • Using structural equation modeling (SEM), the study sought to determine which employee engagement model among 400 pharmaceutical company employees in Region XII provided the greatest match. Self-esteem, job satisfaction, and job performance are some of the exogenous factors in the study. Employee engagement is an endogenous variable. The study used a quantitative nonexperimental research methodology with a descriptive predictive design, and the respondents were chosen using a stratified sample technique. Mean,Pearsonproduct-momentcorrelation,multiple regression,and structural equation modelling were employed in the data analysis. The findings indicated that, while job satisfaction, job performance, and employee engagement are all at high levels, self-esteem is at a very high level. Additionally, all three exogenous factors show a statistical correlation with employee engagement according to the significant connection test. However, it was discovered through regression that the one factor that best predicts employee engagement, as measured by their level of cognitive, emotional, and physical involvement, is their work performance. According to the model fit, it was discovered that the moment correlation model 2 has indices that consistently suggest a good match for the data and fall inside each requirement.


    • Technical Standard Competition in the Mobile Communication Industry: A Literature Review
      Original Research Article
      Country China
    • Pages 58-68
    • Zhi-hong Song || Meng-Ying Jia || Zi-Yi Yang
    • Abstract | pdf Pdf
    • study mainly adopts the bibliometric method to draw the knowledge map and sort out the literature related to the technical standard competition in the mobile communication industry. First of all, this paper analyzes the publishing trend, publishing journals, publishing authors, and co-authors' networks of technical standard competition literature in the mobile communication industry through descriptive statistics, so as to understand the research panorama in this field. Secondly, the relationship between the contents of literature retrieval is discussed by keyword co-word analysis, then the keyword cluster map is formed. Finally, by reading 342 pieces of literature in detail and combining with the results of keyword clustering, the theoretical perspectives of the existing literature on technical standards of the communication industry are systematically sorted out, which are divided into four main theoretical perspectives: regulation theory, technology management, industrial organization, and strategic management.


    • A Structural Equation Model on Organizational Commitment In Relation to Job Satisfaction, Organizational Trust, and Quality of Work-Life: Case of health care Workers in Region 12 During Covid-19 Pandemic
      Original Research Article
      Country Philippines
    • Pages 69-85
    • Noel G. Ramoga || Stilo Floyd Schneider
    • Abstract | pdf Pdf
    • The research used structural equation modeling (SEM) to identify the organizational commitment model that best -fit healthcare workers in Region XII. In the study, the endogenous variable was organizational commitment, while the external variables were job satisfaction, organizational trust, and quality of work-life. Four hundred participants were selected using the technique of stratified sampling and descriptive non-experimental research design. The data were analyzed using a standardized instrument with mean, Pearson product-moment correlation, multiple regression, and structural equation modeling. Data gathered indicated that organizational commitment, job satisfaction, and work-life quality gained a high mean score. At the same time, organizational trust got a very high level of mean scores. Also, a significant relationship was found between the exogenous and endogenous variables. In addition, organizational commitment was significantly influenced by both job satisfaction and quality of work-life. Model 3 was revealed to have satisfied the goodness of fit criteria, thus considered the most economical model for organization commitment in the context of healthcare workers.


    • Profitability, Firm Size, and Capital Structure As A Determinant on the Firm Value
      Original Research Article
      Country Indonesia
    • Pages 86-95
    • Dian Primanita Oktasari
    • Abstract | pdf Pdf
    • This study aims to analyze profitability, company size and capital structure on firm value. The population in this study is the food and beverage sub-sector companies listed on the main board on the Indonesia Stock Exchange. The sample used is as many as 60 samples based on 10 companies for the 2014-2019 period. The sampling method used was purposive sampling. The data analysis method used descriptive method and panel data regression. The results of the research on profitability and firm value do not have a significant effect on capital structure. Profitability and capital structure have a significant positive effect on firm value. Firm size has no positive effect on firm value.


    • Executive Development of Selected Manufacturing Firms in Port Harcourt City, Nigeria
      Original Research Article
      Country Nigeria
    • Pages 95-144
    • Dr. Fubara Lauretta Ayayi
    • Abstract | pdf Pdf
    • The study assessed the executive development of selected manufacturing firms in Port Harcourt City, Nigeria. An adapted survey questionnaire and personally formulated interview guide questions were used to solicit responses to the following research objectives, namely: to identify the level of hard and soft skills of managers/executives; to identify the differences in skills of top, middle, and specialized executives; to identify the extent of the practice of off-the-job and on-the-job executive development; and finally, to uncover the problems preventing the full implementation of executive development programs in manufacturing companies. The human capital theory and resource-based theory guided the study. Study findings show that managers/executives of manufacturing companies had very high levels of hard and soft skills, transforming them into efficient leaders. The study further established no significant difference in skills of top, middle, and specialized executives because they perform similar roles and functions in manufacturing companies. Findings also revealed that manufacturing companies' management fully implemented off-the-job and on- the-job training methods for managers/executives. Finally, the study established that several challenges were preventing the full implementation of executive development, particularly lack of funds, and is attributed to factors such as the high cost of diesel to power machines, erratic power supply, and duplication of government agencies for tax collection purposes, thus necessitating the diversion of training funds for these needs. Based on these findings, the researcher concluded that the proposed recommendations may be used to address the issues raised in this study.


    • An Assessment of Devolved Human Resource Management Practices on Service Delivery in Samburu County, Kenya
      Original Research Article
      Country Kenya
    • Pages 145-152
    • Lebasha Peter || Dr. Omuya Jacqueline
    • Abstract | pdf Pdf
    • Globally, the devolution of personnel functions is a growing trend. Kenyan citizens have impressed this type of governance aiming at trickling resources down to the county governments. There are both beneficial and negative effects of devolution, as several authors have suggested. These difficulties show us that devolution of human resource management has its own drawbacks. This study's objective was to evaluate the impact of decentralized HR management methods on service delivery in Kenya's Samburu County. Research objective was determining the impact of devolved employee training on service delivery in Samburu County. This study was influenced by the Resource Based Theory of the Firm, Expectancy Theory, and Attraction Selection Attrition Theory. The research design used in this study was descriptive. Data gathering involved the use of a questionnaire. The 222 management staff members from the county's different divisions were the target population. A stratified sampling technique was utilized on a sample of 142 respondents. The magnitude of the interconnected relationship between independent factors and the dependent variable was attempted using regression. The results showed that service delivery in Samburu County was impacted by devolved human resources practices. This suggests that Devolved staff training and development had a significant beta coefficient in the model (= 0.346, p 0.001), showing that they had an impact on service delivery. Stating that decentralized staff training and development will increase by one unit, service delivery will increaseby0.346. The study made a conclusion that devolved human resource management practices have an influence that is significant on service delivery in Samburu County


    • Common misconceptions in basic statistics
      Original Research Article
      Country Portugal
    • Pages 153-161
    • José M. Pereira || Teresa Abreu || Ricardo Gonçalves || Mário Basto
    • Abstract | pdf Pdf
    • Probability and statistics play a crucial role in the understanding and accurate interpretation of data. Consequently, they are utilized in virtually every area of scientific research and academic field. On the other hand, improper interpretation of statistical concepts or results can result in erroneous conclusions, which can lead to incorrect decision-making. Numerous authors have highlighted the fact that misunderstandings of probability and statistics can have dire repercussions when it comes to decision-making. These errors of judgment encompass a vast array of statistical topics, including numerous misconceptions regarding probability and statistics. In this study, nine distinct concepts are examined. To attain this objective, an online survey containing nine statements was made available, and respondents were asked to indicate whether they believed each statement to be true or false. The findings were not what one would have hoped for, which highlights the importance of improving statistical education.


    • Factors Influencing Customer Choice of Ride-Hailing Services (RHS): A Case of Students at the University of Zambia
      Original Research Article
      Country Zambia
    • Pages 162-169
    • Abstract | pdf Pdf
    • On a global level, significant rapid business growth in the e-commerce market today has been witnessed in e-hailing, or electronic-hailing service sometimes referred to as ride-hailing. It is a process of booking a car and a driver through an e-hailing service provider’s platform using a smartphone application. The purpose of this study was identify the factors influencing customer choice of ride-hailing services among the students at the University of Zambia. Theempirical analysis was based on samples of students at the University of Zambia. With the stratified random sampling technique, these leaders operating in different congregations were surveyed. Data from the survey questionnaire was analysed by using the SPSS statistical program, version 24 (SPSS Inc,). Descriptive statistics (means, medians, SDs, and ranges) and Chi-Square tests were performed. It was found that almost all the respondents were aware of ride-hailing services (99%). Online Advertisements and social media, followed by Word-Of-Mouth were recorded as mediums with the highest contribution to the awareness of ride-hailing services among the respondents. Price, Convenience, Comfort, Safety, and Trip duration all had a significant relationship with the use of ride-hailing services. The percentage of males with no regard for safety was higher than the percentage of females with no regard for safety. This implies that female users of ride hailing services are more concerned about safety than males.


    • A Structural Equation Model on Total Quality Management Adoption in Relation to Ethical Climate, Organizational Commitment and Motivating Potential of Employees in Rural Banks
      Original Research Article
      Country Philippines
    • Pages 170-186
    • Tessil Joy L. Loren || William T. Sucuahi
    • Abstract | pdf Pdf
    • This study investigates the adoption of Total Quality Management (TQM) practices in rural banks in the Philippines and its correlation with ethical climate, organizational commitment, and employee motivating potential. The study collected data from 400. The study participants were selected using a stratified technique. The researcher utilized various standardized questionnaires to measure Total Quality Management Adoption, Ethical Climate, Organizational Commitment, and Employee Motivating Potential. Face-to-face surveys were conducted, and the statistical tools used were mean, Pearson r, regression, and Structural Equation Modeling. The results revealed a high level of Ethical Climate, a moderate level of Organizational Commitment, and a high level of Motivating Potential in rural banks. Rural banks exhibited a high level of Total Quality Management adoption. Significant relationships were observed between Ethical Climate, Organizational Commitment, Motivating Potential, and Total Quality Management. Ethical climate and Motivating Potential emerged as crucial predictors of TQM adoption, while organizational commitment may not have a significant impact. This study implies that rural banks in the Caraga region can utilize the best-fit model, as indicated by Hypothesized Model 5, to enhance their TQM adoption. This guide highlights the significance of ethical climate and employee motivation in fostering TQM practices.


    • The Influence of Over Confidence, Illusion of Control, Availability, Anchoring Bias and Financial Literacy on Investment Decision Making in the Community of Demak District As Beginning Investors.
      Original Research Article
      Country Indonesia
    • Pages 187-198
    • Alfin Fajri || Erma Setiawati
    • Abstract | pdf Pdf
    • The investment decision is the most important of the two other policies in financial management, namely funding policy and dividend policy. This study aims to determine the effect of Overconfidence (X1), Illusion of control (X2), Availability (X3), Anchoring Bias (X4), Financial literacy (X5) on investment decisions for novice investors in Demak Regency. This study used a saturated sampling technique to obtain samples by distributing questionnaires online to novice investors in Demak Regency with a total of 112 respondents. The analysis technique uses multiple linear regression analysis. The results of this study indicate that Overconfidence has no effect on investment decisions, Illusion of control has no effect on investment decisions, Availability has no effect on investment decisions. Meanwhile, Anchoring Bias affects investment decisions, Financial literacy affects investment decisions.

    • The Effect of Asian Stock Market Index, Macroeconomic Indicators, and Commodity Prices on the Composite Stock Price Index during the Covid-19 Pandemic
      Original Research Article
      Country Indonesia
    • Pages 199-215
    • Puji Ari Wibowo || Imron Rosyadi
    • Abstract | pdf Pdf
    • The COVID-19 pandemic has affected many sectors, one of which is the capital market. The Coronavirus has claimed lives and can shake the life order of a country. From an economic perspective, almost all countries experienced a recession, decreased economic activity, increased unemployment, and decreased people's purchasing power. This research examines the effect of the Nikkei 225 index, Hang Seng index, Shanghai index, BI interest rate, inflation, USD exchange rate, world oil price and world gold price on the Composite Stock Price Index. The research population is monthly data during the COVID-19 pandemic in Indonesia from January 2020 to December 2022. The sampling technique used purposive sampling. The number of samples is 36 data. The data analysis method uses multiple linear regression with EViews 10 software. The results show that the BI interest rate and the USD exchange rate have a negative effect on the Composite Stock Price Index, while the Nikkei 225 index, Hang Seng index, Shanghai index, inflation, world oil price and world gold price have no effect on the Composite Stock Price Index. However, all independent variables simultaneously affect the Composite Stock Price Index.

    • Single Mothers: Financial Challenges and Social Capital to Support Sustainable Development in Indonesia
      Original Research Article
      Country Indonesia
    • Pages 216-227
    • Silvan Effendi || Bahtiar Usman
    • Abstract | pdf Pdf
    • The main aim of this research was to examine how financial inclusion and financial literacy affect social capital and sustainable development among single mothers in West Java, Indonesia. The study used a qualitative approach and employed a survey method, selecting a sample of 148 single mothers who used financial services out of a population of 3,841 business-owning single mothers. The data analysis was conducted using Structural Equation Modeling (SEM). The results revealed that financial literacy and financial inclusion both had a positive and significant impact on sustainable development, and they also positively influenced social capital. Furthermore, social capital was found to significantly contribute to sustainable development among single mothers. Providing single mothers with access to business resources like mentorship programs and market information can greatly improve their business prospects. For future research, it is suggested to conduct a longitudinal study, consider cultural aspects, and ensure a more diverse representation in the sample to further enhance the understanding of the topic

    • The Trend of Digitizing Accounting Documents in Thai Nguyen Enterprises
      Original Research Article
      Country Vietnam
    • Pages 228-231
    • Vu Thi Minh
    • Abstract | pdf Pdf
    • In recent years, it has been a booming time of information technology development, all activities of businesses are promoted with digital technology. Therefore, the field of accounting is also oriented to develop in the direction of applying 4.0 technology, replacing the traditional way of handling, to ensure maximum human labor and bring the highest economic benefits to businesses. Digitizing documents is now seen as the beginning of the digital transformation process to make it easier for businesses to store documents, documents and images. The article about the benefits of digitizing accounting documents and the trend of digitizing accounting documents in businesses in Thai Nguyen province today.

    • Governments to order More? Implementation of Executive Orders and Decrees on Supply Chain Performance in Public Entities: Evidence from A Developing Economy
      Original Research Article
      Country Kenya
    • Pages 232-243
    • WANYONYI RENSON WAONO || DR. ALBERT TAMBO || DR. FREDRICK AILA
    • Abstract | pdf Pdf
    • Today, there is increased trend in public sector firms to manage their supply chains prudently in order to improve performance. Supply Chain Management is not only important to economic and social developments, but also for supply chain performance. The world over, public entities have increased from 9%-2023% between 2005 to 2023, this indicating their ensuing value to nations.Kenya’s public entities contribute Ksh. 438.24 billion spent in public procurement which is about 9% of Gross Domestic Product. However, Parastatal reforms report, 2021 show that the supply chain performance in public entities is declining and18 entities will have Ksh. 382 billion liquidity gap between 2021-2025. Scholarly works in procurement laws and regulations have concentrated on main elements making up the procurement legal framework especially the Public Procurement and Asset disposal act 2015, ignoring public procurement executive orders and decrees. The paper sought to establish effect of implementationof executive orders & decrees on supply chain performance in a developing economy of Kenya. A correlation survey design on a population of 187 public entities was utilized. Primary data was collected from heads of procuring units using a structured questionnaire. Standard linear regression analysis was employed in analysis of data. The findings revealed that implementation of executive orders and decrees has significant positive effect and explains 50.0% variance in supply chain performance (β=.160, p<.05,R2=.500, p<.05), practically providing sufficient evidence that improvement in unit implementation of public procurement executive orders & decrees results to 0.160 units increase in performance. Findings support theoretical grounds that supply chain firms can create value for common citizenry by effectively implementing government public procurement orders & decree. We conclude that governments of nations to frequently issue orders and decrees that guide public procurement and stakeholders to effectively and religiously implement public procurement executive orders & decrees. The paper provides interesting recommendation beseeching public sector firms to effectively implement executive orders in procurement. A research agenda is offered to further discussions.

    • Organizational Culture and Innovativeness as Predictors to Business Resilience Among SMEs in Tagum City
      Original Research Article
      Country Philippines
    • Pages 244-262
    • Narven G. Baradia || Alicia N. Sulayon
    • Abstract | pdf Pdf
    • This study was conducted to ascertain what domain in organizational culture and organizational innovativeness significantly predicts business resilience. It utilized the quantitative non- experimental design using causal-effect technique with 287 respondents of small and medium-size enterprises in Tagum City. It uses the statistical tools of mean, Pearson r, and multiple regression. Results exposed a very high level of significance on both organizational culture and organizational innovativeness. It was also found that there is a significant relationship between organizational culture and organizational innovativeness to business resilience. Both the domain of two independent variable, organizational culture and organizational innovativeness, predicted business resilience. The results provided baseline data and new directions for further studies which may contribute to the field of organizational culture, organizational innovativeness, and business resilience. Further, this research is an addition to the existing literature in the area of business resilience and offers practical implications to help organizations enhance business resilience of owner or employee of SMEs in Tagum City.

    • The Dominance of Accounting Types and Accounting Principles on the Organization of Accounting Work In Vietnamese Enterprises
      Original Research Article
      Country Vietnam
    • Pages 263-269
    • Vu Thi Minh
    • Abstract | pdf Pdf
    • Accounting is a socio-economic science, serving managers at enterprises. Accounting information helps managers make future decisions and serves non-business audiences. Through the process of studying the history of formation and development of accounting, it is shown that there is a division of types of accounting into types of accounting such as: Dynamic accounting, static accounting. Each of these types of accounting is associated with each specific historical circumstance, so it has its own accounting principles, methods, characteristics. The article focuses on studying the dominance of the type of accounting, accounting basis, accounting principles to the organization of accounting work in enterprises, thereby seeing the logical relationship and is considered the foundation of the current Vietnamese corporate accounting regime.

    • Service Responsiveness and Customer Satisfaction Among Public Transportation Saccos Service Providers in Nakuru Kenya
      Original Research Article
      Country Kenya
    • Pages 270-281
    • Wycliffe M. Senelwa || Duncan Nyaberi (PhD) || Peter Mwaura (PhD)
    • Abstract | pdf Pdf
    • Over the years the Kenyan public transport service has been dogged with a myriad of challenges that hinder proper service delivery. Therefore, this study sought to investigate how service responsiveness affects customer satisfaction within public transport providers in Nakuru City Kenya. The study was based on SERVQUAL model. The study applied descriptive survey research design in its approach adopting a census of the 79 managers from the SACCOs while a sample of 158 customers was randomly selected among the service providers. The study used a questionnaire for data collection. The sorting and cording was done for the collected data which was then analyzed with the help of Statistical Package for Social Sciences (SPSS) software. Results from correlation analysis demonstrated that service responsiveness has strong significant relationship with customer satisfaction with public transport providers services. Moreover, hypothesis testing indicated that service responsiveness significantly influence customer satisfaction with public transport providers in Nakuru city Kenya. Therefore the study recommended that the management of the public transport SACCOs improve their customer focus practices with specific reference to conducting frequent customer feedback surveys on quality issues and ensuring that their staffs provides personalized attention to their customers to better understand their tastes and preferences.

    • Knowledge in Disaster Management and its influence on Perceived Risk and Perceived Preparedness among the College Students of Assumption College of Nabunturan
      Original Research Article
      Country Philippines
    • Pages 282-289
    • Illeyt R. Silva, PhD
    • Abstract | pdf Pdf
    • The study aimed to establish the relationship between knowledge in disaster management to perceived risk and perceived preparedness among the college students of Assumption College of Nabunturan. The study employed a non – experimental, quantitative design using descriptive – correlation technique. 307 respondents were the sample chosen through stratified random sampling. The study revealed that knowledge in disaster management among the respondents of the study was very high and the perceived risk and perceived preparedness were rated high. Furthermore, knowledge of disaster management was a clear predictor of perceived risk and perceived preparedness. The empirical evidence presented in the study is taken advantage of in crafting a risk reduction and management strategic map for the institution to come up with appropriate and accurate action to mitigate the negative impact of uncertain events such as earthquakes thus minimizing cost and saving property and life.

    • Measuring Manufacturing Industry in Indonesia: Z Score Model of Financial Distress Approach
      Original Research Article
      Country Indonesia
    • Pages 290-295
    • Ahmad Rizal Solihudin
    • Abstract | pdf Pdf
    • This study aims to analyze the influence of cash flow, profitability and sales growth on the potential for bankruptcy in the manufacturing companies of multi-industrial sector listed on the Indonesia stock exchange. The variables mentioned in this study are cash flow proxied by the ratio of operating cash flows to current liabilities, profitability is proxied by Return on Assets, sales growth is proxied by increased sales and the potential for bankruptcy is proxied by the Altman Z-Score method. This research used secondary data types. The research population was 53 companies including various industrial sector manufacturing companies listed on the Indonesia Stock Exchange during 2018-2020 period. The sample selection was purposive sampling method, so that the number of samples in this study were 21 companies with a total of 63 observational data. Data collection techniques used document observation. The data analysis technique used in this study was multiple regression panel data using the EViews application. Based on hypothesis testing using Partial Test (t), it is concluded that cash flow proxied by the ratio of operating cash flows to current liabilities (AKO), and profitability proxied by Return on Assets (ROA) both have a positive and significant effect on the potential for bankruptcy. Meanwhile, sales growth has no effect on the potential for bankruptcy.

    • Quality of health services in the public system in Greece
      Original Research Article
      Country Greece
    • Pages 296-302
    • Georgios Karypidis || Stavroula Antara
    • Abstract | pdf Pdf
    • Quality in health care is a multidimensional and highly complex concept that relates both to the very nature of health services and to the way health services are provided to citizens. The quality of health services is directly related to their ability to meet the needs of patients and improve their health status. Today, all developed countries are making a great effort to ensure the provision of quality health services to its citizens, so that they can have good health and consequently enjoy a good quality of life. Both the competent state bodies and the administrations of health care units, in order to be able to provide quality health services, it is necessary to proceed first and foremost to measure and evaluate them. Various indicators have been constructed to monitor the quality of health services, one of the most well-known and widely used indicators for assessing the quality of health services is the satisfaction of users both overall from the health services they receive and from their individual dimensions. The indicator of user satisfaction with the health services provided is the instrument chosen in this thesis to investigate the quality of health services provided by a public health system.

    • The Effect of Financial Literacy and Financial Inclusion on Rational Financial Decisions of MSMEs
      Original Research Article
      Country Indonesia
    • Pages 303-313
    • Nyoman Sentosa Hardika || I Made Ariana || Ni Ketut Masih
    • Abstract | pdf Pdf
    • The research aim is to analyze the direct and indirect effects of financial literacy and financial inclusion on rational financial decisions. The research design is explanatory. This research is a cross-sectional study in which all research variables are measured and observed during the same period. The instruments used are financial literacy questionnaires, financial inclusion, and rational financial decisions. The research instrument uses 4 Likert scales. The sampling technique used is a stratified purposive sampling technique. The population consisted of three strata: micro, small, and medium enterprises. Research population 27,481 enterprises. The sample consisted of 150 businesses according to the objectives and needs of the research. The analysis technique used is descriptive and inferential analysis with SEM Pls. The study results show that the effect of financial knowledge, financial attitudes, and financial behavior on rational financial decisions is positive and significant. The direct financial inclusion effect on rational financial decisions is positive and significant. The financial knowledge effect on rational financial decisions through inclusion is positive and significant. The financial attitudes and financial behavior effect on rational financial decisions through financial inclusion is positive but not significant.